Terms and Conditions

These terms cover our warranty, refunds, shipping and privacy practices. By using this website you agree to them.

Disclaimer for MCLORD

All information on this website is published in good faith and for general information purposes only. We make no warranties about the completeness, reliability or accuracy of this information. Any action you take on the basis of information found here is strictly at your own risk, and we will not be liable for any loss or damage arising from the use of this website.

From our website you may reach other websites through hyperlinks. While we aim to link only to useful and ethical websites, we have no control over their content or nature, and a link does not imply endorsement of everything found there. Site owners and their content may change without notice.

Please note that once you leave our website, other sites operate under their own privacy policies and terms, which are beyond our control. We encourage you to review those policies before sharing information or conducting business with them.

Consent

By using our website you consent to this disclaimer and agree to its terms.

Updates

Any updates or amendments to this document will be posted prominently on this page. For questions about this disclaimer, write to us at officialaquaro25@gmail.com.

Warranty Policy

• Domestic water purifiers carry a one year warranty, excluding consumable parts.
• Consumable parts carry a one time 15 day manufacturing defect warranty. If a part is found defective, the company replaces it with a new part at no transportation cost. Consumable parts include the sediment filter, carbon filter, copper filter, UV barrel, membrane and pre-filter.
• Electrical parts covered by the company are the booster pump, SMPS, solenoid valve and micro switch. If an electrical part develops a fault within one year, the company replaces it with a new part. Transportation charges are shared, with one side paid by the company and the other by the customer.
• First time installation of a home water purifier by the company is free only when the product is purchased from this website. Products bought from other platforms such as Amazon or Flipkart are not eligible for free installation, and installation for them is chargeable. Where a company technician is not available in your area, the company pays the customer up to ₹500 towards installation of a product bought from this website, so that a local technician can be engaged. This does not affect the product warranty.
• Free digital service support is provided through videos, images and video calls with our expert team.
• Home service by a technician is chargeable and is paid directly to the technician. Service charges range from ₹300 to ₹400 depending on the travel distance involved.
• If a product is damaged in transit, the company covers it under warranty and replaces the damaged product or the affected part.

Refund and Returns Policy

• If a customer orders the wrong product, our customer service team cancels that order and places a fresh order according to the customer's choice.
• If a customer is unable to receive the product at the time of delivery and wishes to cancel the order, the company deducts 10 percent of the product value, as transportation charges are borne by the company in both directions. For prepaid orders, the balance is refunded to the customer's account.
• If the customer wishes to receive the product but the transport company is unable to complete the delivery, the customer may apply for cancellation and refund. The refund is issued within 24 working hours.
• Cancellations are not accepted while the product is in transit.
• If the transport company does not deliver within a maximum of 12 days, the customer may apply for cancellation. Our team verifies the matter with the transport company, and where the delay is on their part, a full refund is issued.
• To cancel an order, please contact our customer care team, who will assist you with the cancellation.

Shipping Policy for India

• Orders are handed over to the courier company within 6 to 12 working hours of being placed.
• We work with trusted shipping partners to provide secure and prompt delivery across India.
• Transit time depends on the mode of transport. Air shipping is available on request.
• Average delivery time within India is 2 to 6 days depending on distance. If delivery exceeds 6 days, our team follows up with the transport company. If the product is not delivered within 12 days, the company issues a refund and takes the product back.
• Shipment tracking is available on the order page. Updates can also be shared on WhatsApp on request.
• Free shipping applies to website orders above ₹200. Free shipping does not apply to commercial machines.
• If the transport company is unable to deliver the product, the company provides a full refund.
• If a product is damaged during transportation, the company arranges a prompt replacement at no cost.
• Cash on delivery orders require an advance payment of 10 percent of the order value. The balance is paid at the time of delivery.
• Cancellation requests are not accepted while the product is in transit. If the customer does not receive the product and it is returned after three delivery attempts, the company deducts 10 percent of the product value towards transportation charges incurred in both directions.

Privacy Policy

This section explains what personal data we collect through this website, why we collect it and how it is handled.

• When you place an order, we collect your name, contact number, email address and delivery address. This information is used only to process, deliver and support your order.
• When you submit an enquiry through our contact form, we collect the details you provide so that our team can respond to you.
• We do not sell or rent your personal data to third parties. Information is shared with delivery partners only to the extent required to complete your order.
• Order records are retained for as long as required for accounting, warranty and legal purposes.
• You may request a copy of the personal data we hold about you, or ask us to erase it, by writing to officialaquaro25@gmail.com. This does not include data we are obliged to retain for administrative, legal or security reasons.
• Our website may link to external sites. We have no control over their content or privacy practices, and we recommend reviewing their policies before sharing any information with them.